Policies

Personal Information Protection

In the course of providing programs and services, the Marpole-Oakridge Community Association collects personal information of our members and other individuals participating in classes, workshops, projects, events, or renting the facility. This information may be used for communication purposes regarding current or upcoming events, processing payments, statistical or human resource purposes, or for the provision of programs or services.

We respect the importance of protecting the personal information that we collect. For information on our privacy policies and practices or to contact our Privacy Officer email MarpoleOakridgeCC@gmail.com.

Refund Policy

A $5.00 administration fee per program, per person will be charged for all program refunds, unless the program is cancelled by the Community Centre.

• Refund requests must be received by phone or in-person to the front office during operational hours with the required notice as outlined below.

• Regular weekly programs (exceptions are noted below): a full refund less the admin fee will be provided if requested at least 7 calendar days before the program start date. Refunds requested within 6 calendar days of the program start date and up to 72 hours before the start of the scheduled second session, will be charged for the first session and the admin fee. No refunds thereafter.

• One-day sessions and events, workshops, out-trips, and court rentals: a full refund less the admin fee will be provided if requested at least 7 calendar days before the program start date. No refunds thereafter.

• Week-long programs (such as day camps): a full refund less the admin fee will be provided if requested at least 14 calendar days before the program start date. No refunds thereafter.

• 10 usage passes (dance, sports, aerobics) and 1 month aerobics passes: no refunds.

• Aerobics FitPass: full refunds are not available. Refunds requested before the halfway point of the season (based on pass dates), will be charged 50% of the total pass fee and the admin fee. No refunds thereafter.

• Material fees and uniforms: no refunds

Leisure Access Program

The Vancouver Park Board LAP is for Vancouver residents who face financial barriers. MOCA allows a 50% discount off most centre programs for those who qualify for the LAP. LAP discount does not apply to: private music lessons, special events, one-day workshops/out-trips, private court rentals, uniforms, material fees and 10 usage passes. Week-long camps are limited to one discount per person, per season. Applications available at the front desk.

For more information about the Leisure Access Program, visit vancouver.ca/parks-recreation-culture-access-card.aspx or call the Marpole-Oakridge Community Association at 604-257-8180. A Leisure Access Program application package is available from any Vancouver Park Board Community Centre.